Data Privacy Policy
Your privacy is important to Studio Haven Parcel
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email, phone, delivery addresses, and specific specifications for your floral needs. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For business clients, we might collect extra company information such as registration details, preferred delivery times, and budget requirements. This helps us offer a customized service that aligns with your business needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you browse our site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to complete flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about your service needs.
We also use data to enhance our services and the website experience. This helps us identify which corporate floral services provide the most value to our clients and how we can better assist the business community in United Kingdom
Information Sharing and Disclosure
Studio Haven Parcel respects your privacy and does not sell your personal information to third parties. We share information only when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We take the protection of your personal information seriously and deploy suitable technical and organizational measures to safeguard it. This includes secure storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Only authorized personnel who need the information to provide services may access customer data.
Although we deploy strong security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and comply with legal obligations. Retention times vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: around two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or after about two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings via your browser preferences. However, turning off certain cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Studio Haven Parcel and our site. We are not responsible for the privacy practices of third-party sites.
We urge you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial updates occur, we'll refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Studio Haven Parcel Privacy Team
Rose Lane, London
London, United Kingdom WC2E 9LA
Electronic mail: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in your subject line and share as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.